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No longer have access to my account, changing my email address

How to change your email address if you no longer have access to your account

No longer have access to the email address linked to your account? Then you can have this changed via customer service.

How do I request an email address change?

Send a message via chat with:

  • The old email address (linked to the account)

  • The new email address you want to use

  • A photo of your ID document for verification

We'll process the change as quickly as possible. You'll then receive a confirmation at your new email address.

Do you still have access to your old email address?

Then you can change it yourself via your personal account under account>profile.

Please note

To prevent misuse, identity verification is required for email address changes without access to the old address.

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