In your personal portal you can arrange many things yourself, without involving customer service. Below is an overview of the most important features. Your personal account is accessible via: app.goodweigh.se
Treatment & order
Filling in the evaluation form: appears automatically after every payment, required for your follow-up order.
Medical chat: direct contact with the doctor for medical questions.
Tracking progress: view your weight progress and treatment status.
Managing your subscription
Pausing: skip the next order, until a date, or indefinitely.
Changing payment date: pay earlier or later. Please note! Always set your payment date at least 10 days before you want your next delivery.
Adjusting dosage: submit a change, doctor reviews this.
Cancelling: end your subscription immediately.
Account & profile
Changing delivery address: via account>profile.
Changing payment method: direct debit, credit card, PayPal, or Klarna.
Changing email address: via account>profile
Changing password: via account>profile
Documents
Letter for healthcare providers: download under Documents.
Travel certificate: can be requested via the customer service chat.
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