Below you'll find an overview of the full ordering process, from sign-up to your first delivery.
First order
Step 1: Medical intake & payment — You fill in the medical questionnaire and complete payment. After this you verify your identity via ID card.
Step 2: Review by the doctor (48–72 hours) — A doctor reviews your intake. The doctor may sometimes ask additional questions via the medical chat in your portal, respond to these as quickly as possible to avoid delays.
Step 3: Prescription to the pharmacy — After approval, the doctor forwards your prescription. The pharmacy processes this and prepares your medication.
Step 4: Delivery — As soon as your request has been approved, you will receive an email and/or SMS to arrange a delivery date. In most cases, you can arrange a delivery date within 1–3 working days. Make sure you're home on the delivery day to receive the order.
Follow-up orders
After your first delivery, the subscription automatically continues. Three weeks after each order, the next payment is made. Once payment is received, the evaluation form appears in your portal. Fill this in as quickly as possible, the sooner you do this, the sooner your next order is processed.
How long does it take?
Intake to doctor review: 48–72 hours
Processing and delivery after doctor review: 1–3 working days
Total first order: approx. 7–10 working days
Want to speed up your order?
Complete your payment, questionnaire, and ID verification as quickly as possible.
You can bring your payment date forward via your personal account, so the process starts earlier.
Fill in the evaluation form immediately once you receive the payment confirmation.
Respond quickly to any questions from the doctor in the medical chat.