Not sure if everything went correctly? Check that you've followed all the steps correctly.
Check your personal account
Go to your personal account and check that you've:
filled in the questionnaire
verified your identity
For repeat prescriptions, the doctor may sometimes ask you to fill in an evaluation form. You can check this by logging into your personal account. If needed, you'll see a banner at the top of the treatment page.
Haven't done this yet? Complete these steps first, then your treatment will be shipped.
Check the doctor's assessment
Have you filled in the questionnaire and verified your identity? Then check whether the doctor has already assessed your treatment. You can do this in your personal account.
Hasn't this happened yet? Check the medical chat in your personal account to see if the doctor has sent you a message. Give the doctor up to 2 working days after your identity verification or completion of the questionnaire to review your request. After that, you can contact customer support.
Track your shipment
Has the doctor approved your treatment? Then you can track the shipment via DHL tracking in your treatment overview in your personal account.
Hasn't DHL delivered your treatment within 3 working days of the package being received? Then please contact customer support.