Important: to pay via a payment link, you must be logged into your account. You'll also receive an email when a payment fails. This email contains a button that redirects you to the payment page. This button only works if you're logged in at that moment.
Can't pay, or is the payment screen not loading? Try the steps below.
Payment failed?
You automatically receive an email if an automatic payment has failed. This email contains a payment button you can use to pay after all, make sure you're logged in when you click this button.
Was there enough money in your account but the payment still failed? Then we recommend changing your payment method via your personal account. This prevents the same issue from happening again with your next order.
Step 1: Refresh the page
Close the page and reopen your personal account. Then try paying again.
Step 2: Try a different browser
Browser issues or extensions such as ad blockers can block the payment screen. Try a different browser or open an incognito window.
Step 3: Clear your browser cache
Clear your browser's cookies and cache and try again.
Step 4: Use a different device
Try it on a different device, such as a laptop instead of your phone.
Still having issues?
Still having issues? Send a message via chat and mention which device and browser you're using. We'll help you as quickly as possible.