Being asked for your identity document even though you already sent it before? This can have a few causes.
Why is it being requested again?
The previously submitted document was illegible or incomplete
A new document is needed due to a different treatment or request
The previous upload wasn't processed correctly in the system
What should I upload?
Upload a clear photo or scan of a valid ID document (passport, ID card or driving licence). Make sure all four corners are visible and the text is legible.
How do I upload my document?
Go to your personal account and follow the instructions. You can also send a photo directly via the medical chat if you have trouble uploading.
Still having issues?
Send a message via chat. We'll then look at what's going wrong together.