Received a damaged, incorrect, or incomplete delivery? Get in touch via chat as soon as possible. We'll find a quick and appropriate solution for you.

Below you can read what to do per situation.

Don't use the pen if you're unsure about its condition. Send a message via chat and include a photo if possible. Keep the pen, we may ask you to send it back for investigation. We'll make sure there's a solution.

Don't use the medication if the dosage or medication doesn't match your prescription. Get in touch via chat with a photo of the label. We'll contact the pharmacy directly to correct this.

Missing something from your package, such as needles or the leaflet? Get in touch via chat and indicate what's missing. We'll arrange a top-up.

Weren't you home and might the medication have been left outside refrigeration too long? Then don't use the medication. Get in touch via chat, we'll look at the options together.

Important: never simply throw away a damaged or suspicious pen. Keep it until you've heard from us what the next step is.