Want to receive your delivery on a specific date, for example before a holiday? Then keep the information below in mind.
How can I change my delivery date?
It's possible to change your delivery. This is only possible once you've received an email and/or SMS to arrange your delivery date. After receiving this you have 24 hours to change the delivery date as you wish. You can also select free time slots.
Haven't received this notification yet? Then unfortunately we can't help you yet.
Can I bring my delivery forward?
It's not possible to bring your delivery forward directly. However, you can move your payment date forward — the delivery will then be scheduled earlier based on your payment date.
Going on holiday? What are my options?
Delay your delivery so you receive it after your holiday.
Move your payment to 10–12 days before your departure, so you're sure to have your medication in time for your holiday.
Take your medication with you when travelling — also see our help center article about the travel certificate.
Get in touch
Send a message via chat with your desired delivery date and the reason. We'll look together at what's possible.