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Can I return my order?

Return policy for prescription and non-prescription products.

We hope you're happy with your order. Not quite what you expected? Below you can read when returning is possible.

Prescription treatments

For hygiene and health reasons, it is not possible to return prescription treatments, even if the packaging is unopened.

Products without a prescription

Products without a prescription can be returned within 14 days of delivery, without giving a reason. Send an email to our customer service with your name, address, and order number, and we'll take care of the rest.

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